Terms & Conditions
1. Scope of Application
1.1. The following General Terms and Conditions (GTC) apply to all business relationships between the provider and the contractual party in the context of the provider’s services.
1.2. The contractual party’s terms and conditions shall only apply if the provider explicitly agrees to their validity in
writing.
2. Conclusion of Contract
2.1. The presentation of services in the app and on the website does not represent a binding offer from the provider. 2.2. By submitting the registration form, the contractual party makes a binding offer to conclude a contract for the use of the services of the provider.
2.3. The provider confirms the conclusion of the contract by sending an order confirmation by e-mail.
3. Duration of the Contract
3.1. The contract is concluded for an indefinite period.
3.2. The contract may be terminated by either party at any time without notice by the end of the month.
4. Services
4.1. The provider offers services as described on the app and the website.
4.2. The exact content of the services shall be determined in the contract.
5. User Account
5.1. The contractual party must create a user account to use the provider’s services.
5.2. The contractual party is responsible for maintaining the confidentiality of their account credentials and for all activities under their account.
6. Obligations of the
Contractual Party
6.1. The contractual party agrees to provide accurate, current, and complete information during registration and to update such information as necessary.
6.2. The contractual party agrees to use the services only for lawful purposes and in accordance with applicable laws and regulations.
6.3. The contractual party is not permitted to use any automated means, including robots, spiders, or data mining tools, to access the services for any purpose without the provider’s express written consent.
6.4. The contractual party warrants that the content they upload and/or publish on the platform does not infringe any
third-party rights.
7. Remuneration,
Invoicing and Payment Terms
7.1. The remuneration owed for paid services is a net price. The statutory value-added tax will be invoiced additionally. For the adjustment of the remuneration by the provider section 9 applies.
7.2. Depending on the service, invoices are issued monthly, quarterly, half-yearly, or annually in advance. 7.3. The contractual party undertakes to pay the remuneration by the last day of the previous month without any
deductions to the provider’s account.
7.4. If payment is not received on time, access to the user account can be blocked and/or profile visibility will be disabled. All contractual obligations of the provider shall be suspended until the amount owed has been paid. Even if the account is not blocked or made invisible, this does not constitute acceptance/recognition of a payment. 7.5. Set-off by the contractual party is excluded in any case.
8. Exclusion from the Provider’s Services
8.1. In the event of a breach of contractual or legal obligations, the provider has the right to block the user account without warning and to disable profile visibility. The contractual party himself is responsible for the external storage of the information/documents (independent of the provider) necessary for compliance with legal obligations.
8.2. In the event of a gross breach of contractual or legal obligations, the provider has the right to permanently exclude the contractual party from using the platform. Whether a gross violation exists is at the provider’s discretion. The provider evaluates this from a neutral point of view and in good faith.
8.3. If the provider receives a plausible initial suspicion of abuse of the platform by the contractual party, the provider has the right to block the contractual party temporarily and to disable profile visibility. During the provisional measure, the obligations of both parties shall be suspended. If the suspicion turns out to be unfounded, the measures will be cancelled. 8.4. A refund is excluded in any case.
9. Adjustment of Performance and Remuneration
9.1. The provider is entitled to adjust services and remuneration at any time. This includes, for example, design adaptations, adaptations to technological requirements or developments as well as changes, replacement, and omission of functionalities or content to be published. The provider notifies the contractual party in advance of any significant changes to services as well as an adjustment of the remuneration in a suitable manner (e.g. in an information letter, by e- mail, on the website, as a notification on the app, or on the invoice).
9.2. In such a case, the contractual party shall be entitled to terminate the contract at the latest when the change comes into effect; otherwise, the changes shall be deemed to be accepted.
10. Intellectual Property
10.1. The provider is entitled to all (intellectual) property and protection rights (e.g., copyrights and trademark rights) to services and documentation (e.g., smartphone application, advertising materials, product brochures, website, logo, product designations, label, etc.). For the duration of the contract, the provider grants the contractual party the non- transferable, non-exclusive right to use the services and documentation covered by the contract.
10.2. The complete or partial reproduction, transmission (electronically or by other means), or modification of the services or contents is not allowed.
10.3. Copying, downloading, or printing the services or contents is only permitted for personal, non-commercial use, provided that neither any copyright notices nor other legally protected designations are removed. 10.4. The complete, partial, or extract use of the address directories made available via the services for commercial address exploitation, commercial information, or as a document or aid for the compilation or supplementation of subscriber, address, or other directories in any form (electronic, in print, on data carriers, etc.) as well as the reading out of data on the Internet for the above-mentioned purposes and for other commercial purposes is prohibited. 10.5. The provisions concerning the rights of third parties are reserved.
11. Intellectual Property of the Contractual Party
11.1. For content uploaded and/or published on the platform by the contractual party, the provider has the exclusive, free-of-charge, permanent, transferable, irrevocable, and unrestrictedly sublicensable right to use, reproduce, translate, distribute, and publish. In addition, the provider may use the content on all known media and for any purpose. Under no circumstances shall the contractual party be entitled to compensation.
11.2. Content shared by the contractual party (in particular contracts, samples, templates, publications, etc.) shall remain published on the platform even if the contractual party or the provider has terminated the contractual relationship. The contractual party grants the provider the irrevocable right to share the shared content permanently on the platform and to use it for commercial purposes without compensation.
11.3. The provider may, at its own discretion and without stating reasons, reject, change, or delete the user’s content at any time due to its specific content, origin, technical form, or quality, especially if the content does not comply with the assurances mentioned in section 6.4. The user shall have no claims against the provider arising from the rejection,
modification, or deletion of content.
11.4. The provider is not liable for the correctness of the contents.
12. Platform Availability, Warranty
12.1. The provider endeavors to ensure high availability of its services and the user account, but does not guarantee uninterrupted and trouble-free services. It also endeavors to eliminate technical faults within a reasonable period of time, but does not guarantee the availability of technical support.
12.2. Further warranty claims of the contractual party are excluded.
12.3. With regard to the warranty/assurances by the contractual party, section 6.4 shall apply.
13. Liability
13.1. The provider shall not be liable for any damages, losses, or claims arising out of or in connection with the use of the platform, including but not limited to direct, indirect, incidental, or consequential damages. 13.2. The platform may be temporarily unavailable or limited due to maintenance work or other reasons. The provider is not liable for the temporary unavailability of the platform, the failure of some or all functions, or for malfunctions of the platform.
13.3. The provider shall not be liable for any actions of users towards the contractual party, except in cases of intent or gross negligence. This includes any content shared by a user on the platform that infringes the rights of the contractual party in any way.
13.4. Any liability of the support partner towards the contractual party is excluded to the extent permitted by law. 13.5. The contractual party shall indemnify and hold harmless the provider from any claims, damages, losses, liabilities, costs, or expenses arising out of the contractual party’s use of the services or breach of the terms of this agreement.
13.6. The contractual party acknowledges that the provider shall not be liable for any costs, fees, or damages incurred as a result of third-party claims or actions in connection with the contractual party’s use of the platform. 13.7. The provider does not assume any responsibility for any direct or indirect damages resulting from the use of the services, including but not limited to lost profits, data loss, or any other intangible losses.
14. Rating System
14.1. The provider offers an evaluation system on the platform, which includes ratings (such as awarding stars) and reviews (including the possibility of commenting) by the users of the platform. Upon conclusion of the contract, the contractual party agrees to participate in the provider’s rating system. The contractual party will also be evaluated by the provider concerning compliance with the obligations on the platform and further neutral guidelines determined by the provider at its discretion.
14.2. The provider holds the exclusive, free of charge, permanent, transferable, irrevocable, and unrestrictedly sublicensable right to use, reproduce, translate, distribute, and publish the ratings (star rating and commentary), even after the termination of the contract between the provider and the contractual party. The provider may utilize
the ratings on all known media for any purpose it deems appropriate.
14.3. The provider has no obligation to monitor the ratings posted or distributed on the platform by users. The provider is not liable for any ratings. The provider reserves the right to block, delete, or refrain from activating ratings at its sole discretion without prior notice.
14.4. The provider provides a notification procedure for reporting inappropriate ratings. If the contractual party detects any content that infringes upon personality rights, competition rights, copyright, honor rights, or contains offensive material, the contractual party may notify the provider using the contact information provided on the platform. The provider will make reasonable efforts to address such content within a reasonable timeframe, but there is no legal claim to the removal of content within a specified period.
ion, in its current version, applies and is available on the platform. In case of discrepancies between the General Terms and Conditions (GTC) and the data protection declaration, the GTC shall take precedence.
15. The provider
May send the contractual party information on other services of the provider (e.g., via newsletter, email, or push notifications). The contractual party may unsubscribe from these notifications at any time using the contact information provided on the platform.
15.3. The provider may integrate third-party services into its services. Some functions of the services may involve interaction between the user and third-party services, allowing users to share content published on third-party platforms.
15.4. By using the services, the contractual party agrees that the provider has or may have access to all documents and correspondence. The contractual party also agrees that all correspondence between users, which may be covered by a confidentiality obligation, may be stored on the provider’s servers to comply with data retention obligations. Confidential data will not be disclosed to third parties unless required by law.
16.Termination
16.1. Either party may terminate the contract at any time without notice by the end of the month. Termination does not release the contractual party from paying any remuneration accrued up to the effective date of termination. Upon termination, the contractual party will lose access to its user account, and the provider may delete data at its discretion, reserving the contractual provisions. The contractual party is responsible for exporting its content before termination, and it cannot be guaranteed that data will be available after the contract is terminated.
16.2. The contractual party may terminate the agreement by mail or email to the provider’s contact information specified on the platform.
17.Final Provisions
17.1. Side agreements, amendments to contractual arrangements, or supplementary agreements shall only be valid if they have been agreed upon in writing or, in the case of an electronic relationship with the contractual partner, confirmed by the provider via email or message on the application (except for amendments to the General Terms and Conditions and components according to Section 3.2).
17.2. Any communications from the provider to the contractual party shall be sent via the email address or phone number specified by the contractual party or through notifications in the application. The provider must be notified of any changes in address, internal contact person, or correspondence email in advance.
17.3. The provider is entitled to transfer certain or all rights and obligations from the contract or the entire contractual relationship to a third party. A transfer by the contractual party is excluded.
17.4. The invalidity of any provision of the contract (including these General Terms and Conditions) shall not affect the validity of the remaining contract.
17.5. Every term defined here or in any other component has the same meaning here or in any other component.
17.6. With the exception of the provisions agreed upon in this agreement and its components, the parties acknowledge that no side agreements have been concluded. All previous agreements and verbal agreements are replaced by the present contract.
17.7. Any dispute, controversy, or claim arising out of or relating to this Agreement, including its validity, invalidity, breach, or termination (the “Dispute”), shall be settled by arbitration in accordance with the Arbitration Act, No. 42 of 1965 of South Africa. The arbitration shall take place in Johannesburg, South Africa. The arbitration award shall be final and binding on both parties and may be made an order of court at the instance of any party.
18. Abusive Content and Behavior Policy
We are committed to creating a respectful, safe, and professional environment within our app. To ensure this, all users must agree to our Terms and Conditions and Privacy Policy before registering. Our platform includes two types of users: Clients and Lawyers. Clients may use the app to connect with Lawyers for advice, and they are approved automatically upon registration. Lawyers, however, must undergo a careful review by our team before approval.
We have implemented a strict policy against abusive content and behavior. If a Lawyer encounters inappropriate conduct from a Client, they can report the issue through our designated report feature. This allows the Lawyer to provide details and submit a report to our admin team, who will prioritize the review of such reports. If the reported behavior is verified, we reserve the right to deactivate the offending Client’s account to maintain the integrity of the platform.
Similarly, Clients who experience issues with Lawyers can use the report feature in their profile section, which redirects to a webpage where they can detail their concerns. Our admin team carefully examines all reports and, if necessary, may disapprove or suspend the profile in question. This process ensures that all users, whether Clients or Lawyers, feel secure and respected when using our services.