LUMA Privacy Policy

At LUMA, we are committed to protecting your personal information and privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services and interact with our app and website. By using LUMA, you consent to the practices described here.

1. Personal Data We Collect

We collect various types of personal data to provide and improve our services. This data includes:
– Identity Information: This may include your full name, title, and optional details such as gender and your profile image. – Contact Information: This includes your address, email, and phone number.
– Financial Information: This may include your bank account or payment card details to process transactions. – Transaction Information: This involves details about payments you make within the app, purchases, and services you
engage in.
– Technical Information: This includes data like your IP address, browser type and version, time zone, and device information such as operating system and platform.
– Profile Information: This covers your activity within the app, such as service orders, preferences, feedback, and survey responses.
– Usage Information: This reflects how you interact with our app, including the services you use and the features you
engage with.
We do not collect any sensitive data such as racial or ethnic origin, political opinions, or religious beliefs. Our services are designed for individuals over the age of 18, and we do not knowingly collect data from minors.

2. How We Collect Personal Data

Your personal data may be collected in various ways, including:
– Direct Interactions: You provide data when you:
– Register or create an account with LUMA
– Use our app to request services
– Engage in payments or purchase services – Subscribe to updates or newsletters – Contact us for support or feedback
– Automated Technologies: Data is collected automatically when you interact with our app, including technical data such as IP addresses and device identifiers.
-Third Parties: If you register using third-party services like Facebook, certain profile information (such as your name, email address, and profile picture) will be shared with us.

3. How We Use Your Personal Data

We will only use your personal data when permitted by law. The primary purposes for which we may use your personal information include:
– To Fulfill Contracts: This includes processing your requests, providing services, and managing payments. For example, we use your financial data to process payments for services or tokens within the app.
-Service and Account Management: To manage your account, respond to service requests, and send communications about service updates or policy changes.
– Legal Compliance: To meet any legal obligations, such as complying with regulatory requirements and enforcing terms of service.
We do not use your personal data for purposes other than those outlined unless the alternative purpose is compatible with the original one. In cases where we need to process your data for unrelated reasons, we will notify you and explain the legal basis for the additional processing.

4. Payment System

At LUMA, we use a token-based payment system for transactions within the app. Users purchase tokens for R100 each, which can be used to pay for consultations, contracts, or other services. All payments are securely processed through
Paystack, a trusted third-party payment processor that adheres to industry standards for payment protection.
• Subscription for Lawyers: Lawyers using LUMA are required to pay a monthly subscription fee to access the platform’s services. Subscription payments are also processed via Paystack.

5. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for legal, accounting, or reporting requirements. If you wish to have your personal data deleted, you have several options: – Manual Request: You can request data deletion by emailing us at support@connectluma.com, and we will initiate the process of permanently deleting your data from our systems.
– In-App Deletion: You can also delete your data by following these steps:
1. Tap on your profile picture in the top right of the home screen.
2. Go to “Settings” from your profile page.
3. Tap on “Account Settings” and select “Delete your Account.”
4. Confirm by tapping “Yes, Delete my Account.” Your data will be permanently deleted.
If you registered through Facebook, you can request data deletion directly through their platform. Follow their process for third-party app data removal.

6. Cookies and Tracking Technologies

Cookies are small data files placed on your device to track your use of our website and app. These cookies help us understand user preferences and improve the overall experience. LUMA uses the following types of cookies:
– Essential Cookies: Necessary for the basic functioning of our website and app, such as navigating between pages or remembering user sessions.
– Analytics Cookies: These cookies help us understand user interactions with our website and app, such as page views, session durations, and navigation patterns. We use services like Google Analytics and Facebook Ads to gather this data. – Advertising Cookies: These cookies track user activity to display relevant advertisements. We may share this information with third-party services such as Google, Facebook, and LinkedIn for advertising purposes.
You can manage or disable cookies via your browser settings, though blocking certain cookies may affect your ability to use parts of our website or app.

7. Your Data Rights

As a user of LUMA, you have the right to:
– Access: Request access to the personal data we hold about you.
– Correction: Request corrections to any inaccurate or incomplete personal data.
– Erasure: Request that we delete your personal data when there is no longer a valid reason for its continued processing.
– Restriction: Request that we limit the processing of your personal data under certain circumstances.
– Data Portability: Request a copy of your personal data in a structured, machine-readable format for your own purposes or to transfer to another service provider.
To exercise any of these rights, please contact us at support@connectluma.com.

8. Data Security

We take your data privacy seriously and employ robust security measures to protect your personal information. These include encryption, firewalls, and secure servers to guard against unauthorized access, data loss, or breaches. While we do our best to protect your data, please note that no system is entirely secure, and we cannot guarantee complete
security of your data transmitted over the internet.

9. Third-Party Links and Services

LUMA may contain links to third-party websites, plug-ins, and services. Clicking on those links or enabling connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will notify users via email or through an announcement in the app. We encourage you to review this policy
periodically for any updates.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the way your data is handled, please contact us at support@connectluma.com.